Return & Refund Policy

Return & Refund Policy

When you can return

You may request a return within [[7]] days of receiving your order if the item is damaged, defective, expired, or not what you ordered.

Conditions

• The product should be unused (except when defective), in original packaging.
• For hygiene and safety, opened skincare/cosmetic products cannot be returned unless faulty.
• Please share clear photos of the item and packaging.

How to request

Log in, open your order and submit a return request, or contact us via the Contact page with your order number.

Refunds

Once your return is approved, the refund is sent to your original payment method (or the mobile wallet number you provide) within [[5–7]] working days. Delivery charges are refunded only if the mistake was ours.